Customer Success & Support

Be the calm in the (cyber)storm.

Our users care about security. When they reach out, it matters. We're looking for someone who can combine product knowledge, empathy, and fast support to help customers succeed.

You don't need a background in cybersecurity — just a willingness to learn and the drive to make every interaction count.

Responsibilities

• Answering user questions via chat and email (we use Intercom)
• Creating help docs, guides, and video explainers
• Flagging recurring issues to the dev team
• Helping with onboarding and activation
• Building relationships with customers to ensure their success
• Identifying opportunities to improve the customer experience
• Collaborating with product and engineering teams to advocate for customer needs

Requirements

• Previous experience in customer support or customer success roles
• Excellent written and verbal communication skills
• Strong problem-solving abilities and attention to detail
• Ability to explain technical concepts in simple, accessible language
• Organizational skills to manage multiple customer inquiries efficiently
• Self-motivated with the ability to work independently in a remote environment
• Comfortable with support and documentation tools

Nice to Have

• Experience with SaaS products or security tools
• Background in creating technical documentation or tutorials
• Experience with Intercom or similar customer support platforms
• Basic understanding of cybersecurity concepts
• Experience with customer onboarding processes

Benefits

• Competitive salary and equity options
• Flexible remote working arrangements
• Health, dental, and vision insurance
• Professional development budget
• Home office stipend
• Regular team retreats and events

We are committed to building a diverse and inclusive workplace. We encourage applications from people of all backgrounds, regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.